Referring to services at UCLH 

GP referrals update during Covid-19

Continue to refer via the NHS e-referral service: if no slots are available then refer using 'Defer to Provider'. Please be aware some services will be changing to a Referral Assessment Service, where the referral will be triaged before booking. The patient booking team will then contact the patient with an appointment.

Please also continue to use the Advice and Guidance function of the e-referral service.

On the home page of the UCLH website there is a link to COVID-19 (Coronavirus): Information for patients and visitors, which contains service updates.

Referral contact:

We aim to make it as easy as possible for those referring to services at UCLH. In line with national Department of Health priorities, we ask all those referring from primary care to any of our hospitals to use NHS e-referrals wherever possible.

However, for certain specialised services, NHS e-referrals may not be available. In these cases, we accept written referrals. Some services also have their own specific referral forms.

Other useful links:

Before referring patients to UCLH, please see our guide to referral.

At UCLH, GP direct access for X-ray is once again fully functional, just with a few changes. Due to COVID-19 safety measures we are now running an appointment service for X-ray; the only exception to this is if you need to send a patient for an urgent X-ray, these patients will continue to be seen as walk-ins at the Imaging department.

For all other patients, we ask that the X-ray request is emailed to:

An appointment will then be made for the patient to attend the imaging department for their X-ray. The imaging admin team will contact the patient.

Contact for further information about imaging: Andrea Bangay, Superintendent Radiographer, at

Cardiology are now accepting GP cardiac diagnostic requests.


The NHS Constitution gives patients the right to access services within maximum waiting times, or for the NHS to take all reasonable steps to offer them a range of suitable alternative providers if this is not possible.

This right is a legal entitlement protected by law, and applies to the NHS in England. The maximum waiting times are described in the Handbook to the NHS Constitution.

To help us achieve this, if you are a general practitioner or dentist:

  • Use the NHS e-referrals service (formerly choose and book).
  • Outline to your patient that the time from referral by you to their treatment will be no more than 18 weeks. Ideally, your patient should be prepared to attend outpatient appointments, diagnostic tests and admission to hospital for treatment within this time.
  • If your patient is going away for two or more weeks consider referring them on their return, if their condition is not urgent.
  • Patients that make themselves unavailable within the timeframes or do not attend their appointments will be discharged back to your care.
  • Please make your patient aware that if they miss their appointment they will be discharged back to your care.