Changes to MyCare access for young people and their proxies

To young people who have proxies enabled

From 10 September 2025, proxies will be able to see more information in your MyCare account. Proxies are individuals such as parents or carers who have access to your MyCare account. 

Currently any proxies you have can see information about the appointments you have at UCLH but not see any test results, read any messages you may receive or view any clinic letters you may have been sent.

After 10 September, proxies will be able to view this information. This will ensure that parents and carers have all the information they need to help you manage your health and appointments at UCLH most effectively. This will align proxy access at UCLH with other NHS organisations where this is available.

How can I see my proxies?

To view your current proxies, you can access the Friends and Family Access page in MyCare by clicking this link.

What if I do not want my proxy to be able to view this information about me?

By 10 September, click the “Remove” button for your proxy from the page above. This will remove your proxy from your MyCare account and the proxy will no longer be able to see information about your health record at UCLH.

After September 10^th, if you wish to remove your proxy from your MyCare account, please contact your clinical team who can do this for you. This is a straightforward process and this change has been made to stop proxy access being removed accidentally.

What happens when I turn 16?

Your proxies will lose access to your messages, clinic letters and test results but they will still be able to see the appointments that you have at UCLH as they can now.

What happens when I turn 18?

All proxy access to MyCare will automatically come to an end on your 18^th birthday. You can choose to grant access again as an adult. Staff can help you do this at your next appointment at UCLH.

To proxies of young people

From 10 September 2025, we will make changes to how MyCare is configured for young people and their proxies so proxies can access more information until the young person turns sixteen. You are receiving this message because you have been identified as a proxy with access to a young person’s record.

Currently, if you are a proxy for a young person aged 12 years and under, your access allows you to see information about the young person’s appointments, test results, messages, and clinic letters.

If you are a proxy for a young person aged 13 years and over, your access allows you to see appointments only.

After 10 September, proxy access will include test results, messages, and clinic letters until the young person turns 16 years old.

We are making this change to ensure that parents and carers have all the information they need to help manage the health and appointments of young people at UCLH most effectively. This will align proxy access at UCLH with other NHS organisations where this is available.

What happens when a young person turns 16?

Proxies will lose access to the young person’s test results, messages, and clinic letters but they will still be able to see the young person’s appointments at UCLH.

What happens when a young person turns 18?

All proxy access in MyCare will automatically come to an end on the young person’s 18^th birthday. They can choose to grant access to you again as an adult by asking staff to assist with this during an appointment at UCLH.

Any questions?

Please email uclh.mycare@nhs.net with the subject line 'Proxy Access Changes' and we will do our best to answer your queries.

You can view the frequently asked questions (FAQs) on the trust webpage Proxy access for parents and carers.