What is homecare?
At UCLH we are trying to improve patient experience by decreasing long waiting periods for collection of medication.
The hospital has engaged the services of external homecare companies to deliver your medicine to you.
The company will only deliver with your prior approval, directly to your home or work address, on a prearranged date. Where appropriate, homecare also provides nurses who come to your home to help you get started with some of your medication.
The service is managed by the pharmacy homecare team, along with your consultants, specialist nurses and pharmacists throughout the hospital.
The benefits of homecare include:
- Not having to wait at the hospital pharmacy to collect your medicines
- No need to carry heavy, bulky medicines home
- Avoid travelling to hospital every month to collect your repeat medication
- Cost-effective for the NHS
General enquiries
Other contact information
Please contact the Pharmacy Homecare team if you have less than 14 days’ supply and have not heard from your homecare provider or have been unable to get through to them. You can contact the pharmacy homecare team by the following means:
- Office direct line: 0203 447 5650 (Monday to Friday – 9:00–17:00)
- Via switchboard: 0203 456 7890 – Ext 75650
Homecare companies are not part of the NHS but are registered to provide medicines and medical treatments. The homecare provider we use will depend on which medicine or treatment you are receiving. The delivery service is discreet, safe and confidential.
When you register for the homecare service you will receive a welcome pack from the homecare service provider. This will explain who they are and what they do. They will also arrange a convenient time to deliver your medication. Please see contact details below if you need to re-schedule a delivery.
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HEALTHCARE AT HOME |
Phone |
0333 103 9499 |
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Website |
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Opening Hours |
Monday to Friday 8:00-18:00 Saturday/ Sunday/ Bank holidays 8:00-16:30 |
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LLOYDS PHARMACY CLINICAL HOMECARE |
Phone |
0345 263 6123 0345 263 6115 (urgent queries) |
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Website |
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Opening Hours |
Monday to Friday 8:00-18:00 Out of hours service available – call urgent number |
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ALCURA |
Phone |
0800 980 0686 0160 443 3500 HIV patient service 0800 012 1551 0160 443 3574 |
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Website |
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Opening Hours |
Monday to Friday 8:00-18:30 Saturday 9:00-13:00 |
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POLAR SPEED |
Phone |
0800 783 3178 0800 056 4956 |
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Website |
www.polarspeed.com/homecare/ | |
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Opening Hours |
Monday to Friday 8:00-18:00 |
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CALEA |
Phone |
0800 121 8300 |
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Website |
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Opening Hours |
Monday to Friday 8:00-18:00 |
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B BRAUN |
Phone |
0800 840 5503 |
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Website |
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Opening Hours |
Monday to Friday 8:30-17:30 Out of hours service available |
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BAXTER |
Phone |
0172 784 9720 (24 hour free phone) |
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Website |
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Opening Hours |
24 hours, 7 days a week |