Homecare Delivery Service – Deferasirox tablets

A homecare medicines service is a service that deliver hospital prescribed medicines directly to your home or other appropriate location (for example your workplace). This is done by an out-sourced service contracted by the hospital. The homecare company is called Sciensus Pharma Services limited.  

Your hospital team is still fully responsible for the clinical aspects of your treatment. They will keep your GP up to date with any changes to your care.

The service offers you convenience and control over your hospital medicines supply. Delivery of your medicines can be organised around your needs. You won’t need to wait in the hospital pharmacy or travel back to hospital to collect your medicines. Repeat prescriptions can be automatically ordered by your clinician.

You will be seen in clinic and your treatment/dose will be decided on.

• If an urgent start is needed, Deferasirox will be supplied from the out-patient pharmacy at the hospital.   
• If not urgent (most cases), homecare delivery will be arranged.  
• The Clinical Nurse Specialist (CNS) team will give you a patient information leaflet on your prescribed medication. 
• The CNS team will arrange registration paperwork and your prescription for the homecare company - Sciensus. This will then be given to the pharmacy team.   
• All Paperwork is screened by UCLH pharmacy and sent to Sciensus for processing. 
• Sciensus will contact you directly to arrange delivery (ALL deliveries need to be confirmed with you or your nominated next of kin).
• The first delivery of Deferasirox takes 2-4 weeks from registration, If you have not been contacted within 2-3 weeks – please call Sciensus in the first instance.
• Deferasirox will be delivered every 3 months once you are on a stable dose.
• Sciensus will contact UCLH pharmacy to request a new prescription before you run out of your current supply (normally).
• If your dose is changed, it can take 2-4 weeks for the new dose to be delivered to you. You may be provided a short supply from the hospital as you can adjust your dose while you wait for your new delivery.

Deliveries are made by a homecare delivery driver in a non-marked van to your home. You can also arrange to have your medicines delivered to a different address (for example your place of work or a friend or relative’s house). 

The driver will have proof of identification. 

You, or someone you know, will always need to sign for your medicine’s delivery. This ensures your medicines have arrived safely.

Store your medication safely at room temperature and keep out of reach of children.  Keep the medication away from heaters and radiators.  

Check the expiry date on new and previously delivered medication and always use products with the shortest expiry date first. Your medication has been dispensed in accordance with your doctor's instructions.  

Please take in accordance with the instructions on the label and enclosed information leaflet.

Sciensus is the company that will deliver your medication. 

Company opening times

Monday to Friday: 8am-6pm 

Saturday:8am-1pm 

If you need to get in contact please contact the patient Services team by phone at: 0333 1039 499 

Out of hours: If you urgently need medical help or advice outside of our opening hours, and it’s not a life-threatening situation, contact NHS 111, by calling 111 or online at 111.nhs.uk. Information can also be accessed on the NHS website or the Sciensus website.

Sciensus also have an app which can be downloaded to schedule your deliveries:

Sciensus Intouch App

Clinical Nurse Specialists
Email: uclh.redcell.cnsteam@nhs.net 
Telephone: 0203 447 7359

Red Cell Admin team
Email: uclh.redcelladminteam@nhs.net 
Telephone: 0203 447 7359

Please speak to your co-ordinator in good time to arrange a delivery 4 weeks prior to your holiday and ensure you have enough stock to cover your holiday, and up until your next scheduled delivery.

Sciensus have a contract which will ensure that they will only utilise your personal data to fulfil their home delivery service obligations. 

Your data is held on a secure system and is not shared with any third parties, other than those necessary to deliver our service to you.

Details of local and national support and information services, charities, see below:  

United Kingdom Thalassaemia Society (UKTS)

Together We Can

UCLH - The Red Cell Network

Sickle Cell Society

For further information and support please contact your nurse.

UCLH cannot accept responsibility for information provided by other organisations.

Pharmacy direct line: 020 3447 5874