The Emergency Department (ED) is for patients requiring emergency care for life-threatening conditions. Please use the service carefully so it can best support those with serious conditions.

If your condition is not an emergency, there are alternative services that you can access across London and closer to home. For non-emergency problems (such as coughs, colds, sore throat, flu-like symptoms, diarrhoea and vomiting, ear aches and sprains) please consider other treatment options such as:

Minor ailments and injuries can often be treated at home, by a combination of over-the-counter medicine and plenty of rest. Keep a first aid kit and a well-stocked medicine cabinet (always keep medicines out of the reach of children). A basic first aid kit should contain these items.
 
The NHS website contains information on how to treat a range of common conditions.

When it’s urgent but isn’t a life-threatening illness or injury, visit 111.nhs.uk or call 111 free from mobiles and landlines. NHS 111 call advisers are fully trained. They use a clinical assessment system that enables them to assess callers’ needs safely and effectively, and to direct them to the right NHS service. All advice provided is supported by experienced nurses. 

For online health advice and access to a free ‘symptom checker’ mobile app, visit www.nhs.uk.

Visit your local pharmacist when you are suffering from a common health problem that does not require being seen by an emergency department nurse or doctor. Your pharmacist can give you confidential advice on illnesses and the medicines you need to treat them.

In each local area pharmacies generally open in the evening and at weekends on a rota basis – check your local paper for details. In addition, some pharmacies regularly operate late-night opening.

For more information about a pharmacist near you visit this website or click here for a list of Boots pharmacies that open until midnight.

Feeling under the weather this winter? Find out the symptoms of common winter illnesses and understand your treatment options. Click here to read more about it.

GP practices continue to offer face-to-face, video and telephone appointments. All appointments are assessed to keep you safe and make sure people with the greatest need are seen first. Check your GP practice website for information on how best to contact them and to book an appointment. If you need to register with a GP, visit the NHS website.

Evening and weekend GP appointments are available seven days a week at GP hubs across North Central London’s five boroughs: Barnet, Camden, Enfield, Haringey and Islington. Our GP hubs are staffed by experienced GPs and nurses and offer assessment and treatment for adults and children with minor injuries and illnesses.

To find out where the hubs are and how to book an appointment, visit the NHS North Central London Clinical Commissioning Group website.

Walk-in Centres provide fast and convenient access to healthcare advice and treatment for minor illnesses and injury. No appointment or GP registration is necessary.

Click here to find details of urgent care centres in your local area. (Please note that some centres may currently be closed.)

As with physical health concerns, your local GP practice is the first place to go when you have concerns regarding your mental health. Your doctor is there to help you with your mental health as well as your physical health. They will assess your circumstances and offer appropriate advice or treatment, or recommend local support options.

If you need help for a mental health crisis or emergency, visit the NHS North Central London Clinical Commissioning Group website.

UCLH offers a wide range of specialist services. These services should not usually be accessed through the Emergency Department, except in very urgent cases, where referral will be provided. Further help is available via the NHS website.

The Mortimer Market Centre, located close to University College Hospital, offers a wide range of sexual health services including:

  • Testing and treatment for sexually transmitted infections
  • Rapid HIV testing (limited spaces available)
  • Information and advice on sexual health.

The Centre is open from Monday to Friday. Appointments are normally required except for rapid HIV testing, which is offered on a walk-in basis. 

Click here for clinic times and Centre location.

If you require the morning-after pill we advise that you attend your nearest pharmacist and request this over the counter.

The Family Planning Association offers helpline advice on family planning: call 0845 122 8690. The line is open Monday-Friday, 9am-8pm; Saturday and Sunday, 11am-4pm.

If you need help urgently call The National Sexual Healthline on 0300 123 7123

Marie Stopes International offer a 24-hour advice line, as well as access to private sexual and reproductive healthcare services (in certain cases, NHS referrals can be made via your GP). Call 0845 300 8090.

UCLH provides walk-in and Emergency Tropical Disease clinics at Mortimer Market for patients who have recently returned from abroad with a specific set of symptoms. The walk-in clinic is open 9-4 (Monday to Friday). Outside of these hours you can telephone 111 for advice. Please do not go to the Emergency Department within these hours for tropical diseases advice or treatment.

The Western Eye Hospital, located close to Marylebone station, provides a 24-hour eye accident and emergency service. 

Click here to visit the website or see a location map.

Moorfields Eye Hospital offers video consultations for existing Moorfields patients and those who live locally to Moorfields Eye Hospital in London, who have a potentially life- or sight-threatening problem. It also has a nurse-led helpline (020 7566 2345) and a 24-hour accident and emergency service, based at its City Road site close to Old Street station.  

Click here to visit the website or see a location map.

The Emergency Department does not offer dental care. If your dental care needs are not urgent, please contact your local NHS dentist for treatment. You can find your nearest NHS dentist on the NHS website.

The closest emergency dental services to UCLH are:

Confi-Dent Dental Practice
66 Hampstead Rd
London NW1 2NT
Tel: 020 7388 8556

Kentish Town Urgent Dental Centre
2 Bartholomew Road
London NW5 2AJ
Tel: 020 3317 2014

If you need advice or urgent dental treatment out of hours, including at weekends and on bank holidays, visit 111.nhs.uk or call 111.

If you are not an NHS patient, there are a number of private providers of healthcare situated close to UCLH.

The NHS website contains information on how to treat a range of common conditions.

This leaflet give advice on staying well in cold weather, covering issues such as financial help, healthy lifestyle, flu jabs and heating.