Information alert

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What is the ULEZ charge?

To help improve air quality, an Ultra Low Emission Zone (ULEZ) will be in place in central London from 8 April 2019. This will be in the same area as the Congestion Charge. Most vehicles including cars and vans will need to meet new, tighter exhaust emission standards (ULEZ standards) or be liable for a daily charge to drive within the ULEZ area.

How do I pay the ULEZ charge? 

If you are subject to the ULEZ charge, details of how to pay can be found by contacting Transport for London (TfL) on 0343 222 2222 or at

Reimbursement criteria

If I have an NHS appointment at UCLH, can I reclaim the ULEZ Charge?

If you match the criteria, you can reclaim the daily charge from UCLH. You will need to pay the charge first and then claim it back at the hospital.

What are the reimbursement criteria?

You must:

  • have a compromised immune system or
  • require regular therapy or assessment or
  • require recurrent surgical intervention and
  • be clinically assessed as too ill, weak or disabled to travel to an appointment on public transport.

Who checks that I match the criteria?

Your hospital doctor uses these criteria to check if you are able to reclaim the charge.

Reclaiming the ULEZ charge

How do I reclaim the charge?

  1. First you will need to pay the charge. TfL recommend paying on the day you travel, not in advance, in case your appointment is cancelled.
  2. Keep your ULEZ Charging receipt or make a note of the receipt number.
  3. Ask for a ‘ULEZ charge patient claim form’ when you arrive in the department for your appointment
  4. Ask the doctor or healthcare professional who is seeing you to complete the form.
  5. Take the form, your ULEZ Charging receipt (or receipt number) and vehicle registration number to the Cashiers Office (details below).

Please note:

In Section B of the claim form (‘Category of Claim’) your hospital doctor must sign both box one and box two for you to receive your payment.

You will need to pay the ULEZ Charge first, so you do not incur a penalty charge (PCN). Please note that there is no reimbursement for penalty charges.

Can I claim for more than one appointment visit at a time?

Yes, you can claim for multiple visits on one claim form. Complete the details, as before, for up to five appointment visits on the same patient claim form.

In Section A ‘Patient Details’, list all the appointment dates.

You must be able to provide details of the charge receipt number and vehicle registration number for every appointment listed.

Can I reclaim the charge after I attend my appointment?

You can claim back the charge for up to three months after the date of your appointment. You will need a completed patient claim form to support your claim

If I travelled to my appointment as a passenger in a vehicle, can I still make a claim?

Yes, as long as you match the criteria for reimbursement. The scheme applies to the vehicle used by an eligible patient.

Complete the claim form as usual, with the details of the vehicle you travelled in and the receipt number for the charge. Only one person per vehicle can apply for reimbursement.

Where to collect your payment 

Where do I go to collect my payment?

Please make sure that you take your form and details to your appointment. 

University College Hospital - Ground floor
This office is closed. Completed form can be left at the Reception Desk of the Atrium in 235 Euston Road. The forms will be collected, checked and processed. Payment will be issued directly into the bank.

  • The National Hospital for Neurology and Neurosurgery - Ground floor
    Opening times: Monday to Friday 09:00 to 16:00
  • The Royal London Hospital for Integrated Medicine - Ground floor
    Opening times: Monday to Friday 09:00 to 16:30
  • UCLH at Westmoreland Street - Ground floor
    Opening times: Monday to Friday 09:00 to 16:30