Two-step verification on MyCare UCLH

Two-step verification is a requirement for our digital systems and increases your MyCare account security. To make sure the person logging in is you, we’ll email you a unique passcode when you login.

When logging in with two-step verification, the option to ‘trust this device’ will be selected by default. MyCare will only ask for two-step verification every 90 days when this is active.

You can manage remembered devices in your Account Settings.

Activating two-step verification

After logging in to MyCare UCLH using your username and password, you will see a one-off screen with the options:

Set up two-step verification: clicking this button will automatically activate the two-step verification process for this and all future log-ins. Your email address will be used as the default method of two-step verification.

Cancel and log out: will prevent user from logging in.

Changing your two-step verification method to authenticator app

You can set up two-step verification using an authenticator app such as Microsoft Authenticator and Google Authenticator. Other authenticators such as Apple passwords may work but will require advanced configuration. 

1. Open Account Settings in your MyCare menu. 
2. Click on the button “Verify with authenticator app” to launch the configuration steps. 

3. Enter your password when prompted. Scan the QR code or tap the button “Set up on this device” to configure and enable the authenticator. 

4. Once the authenticator is enabled, return to MyCare and click or tap “Set up two-step verification”. Enter the code from the authenticator and click or tap “Verify”.

5. You can now choose how to receive your authentication code each time you log into MyCare. Either through the authentication app or via email. 

How to activate or de-activate two-step verification methods once you’re logged into your MyCare UCLH account

1. Once you’re logged into your MyCare UCLH account, open the left column Menu. Scroll down and select Account Settings.

Choose which verification method you’d like to disable. Note: You must have at least ONE method enabled.

You will be asked to re-enter your password. After you do so: 

• If you are disabling email verification: please check your email inbox for a verification email with a 6-digit code from noreply@uclh.nhs.uk. If you don’t see an email in your inbox, please check your spam folder. If you didn’t receive a code, you can request it again via the Resend code button. Each code will remain valid for 10 minutes before it expires. 
• If you are disabling authenticator app verification: please open the authenticator and use the code one last time to confirm your identity and turn-off the functionality. 

2. After you insert the code, you will see a confirmation message on the screen (as shown below). You can re-activate it at any time by following the same steps. The button to click will be “Verify with..”. 

Contact details for further assistance

If you have a query that hasn’t been addressed by this page, please contact our helpdesk.

Email: uclh.mycare@nhs.net