MyCare UCLH patient app and online service

Use the information on this page to get you started with MyCare UCLH. For more information, search MyCare UCLH online.

You can use MyCare on your mobile, tablet or computer to securely view and manage information about your health and care at UCLH.

With MyCare, you can:

• View all your appointments and receive reminders.
• View your clinic letters and receive test results.
• Prepare for appointments by providing information in advance. Your clinician will check the information with you at your next appointment before adding it to your record.
• Request to update your medical information and contact details.
• Join video clinics.
• Share parts of your health record with other healthcare professionals.
• Support friends and family with proxy access.
• In some instances, you can use Messages in MyCare to ask non-urgent questions.

To use MyCare UCLH on your mobile, you should download an app called MyChart by Epic from the App Store or Google Play.

Activate your account

Your doctor or nurse can activate your account during your appointment or send you an email with sign up instructions.

Activate your account with a code

If we have sent you a personal activation code on your After Visit Summary, by letter, email, or text, you can quickly activate your account. Note the code is only valid for 14 days.

Go to https://mycare.uclh.nhs.uk/MyCare/accesscheck.asp

• Then identify it is you by adding your personal activation code, date of birth, and postal code.
• You can then choose a username and set up your password and security question.

Request activation before your visit

If you do not have a personal activation code, or if you want to request a MyCare UCLH account before your visit, you can request this online with your NHS number.

Go to https://mycare.uclh.nhs.uk/mycare/Signup

• You need your NHS number.
• Ensure you type all your details correctly to validate it is you.

MyCare support

For technical issues with MyCare, including help with your password, please email our MyCare technical helpdesk at uclh.mycare@nhs.net.

Or follow this link to the MyCare support information on our website, including frequently asked questions.

If you have a medical question, please phone or email your clinical team using the contact details on your clinic letter.

Do not use MyCare to seek urgent or emergency medical advice.

• For emergencies, please dial 999.
• For urgent medical advice, please dial 111.

For any other queries you can contact the Patient Advice and Liaison Service (PALS) on 020 3447 3042 or uclh.pals@nhs.net.