Please note that not everyone who attends the Cancer Centre will be being treated for cancer. As well as seeing patients who have a cancer diagnosis, or are being investigated for suspected cancer, we also see patients who do not have cancer. Due to their individual care needs, and the specialist nature of the services and treatments we offer, it is felt that the Cancer Centre is the most appropriate place for them be assessed and cared for. If you are coming to the Cancer Centre for the first time, then the doctor who has referred you to us should have discussed the reason for your referral with you. If you are concerned about this, then please ask the doctor who has referred you for more information.
When you attend, please bring your appointment letter with you. On arrival at the Cancer Centre, you can check in electronically on one of the automatic kiosks on the ground floor. Alternatively, you can also check in at the main reception desk on the ground floor.
If you forget or lose your appointment letter, please don’t worry - you can still check in at the kiosk or the main reception desk using your personal details and we will be able to print you another copy on the day if you would like it. There will be plenty of staff and volunteers available to answer any questions you have about this.
Your appointment letter will tell you which team you will be seen by. You may see more than one member of the team, and you will not necessarily see the consultant in charge of the team at every appointment.
If you cannot make the appointment you have been given, please contact your booking coordinator. The appropriate telephone number is on your appointment letter. If you have lost your letter then the Cancer Centre team can help you on 020 3456 7016.
Once you have checked in, please wait on the ground floor until your appointment is called, unless your letter tells you to go straight to the floor for your appointment. You can use the shop or café or visit the Macmillan Support and Information Centre, all on the ground floor. When your clinical team are ready to see you, your name will be called on the patient information screens, which will give you directions of where you need to go to. If you prefer that your name does not appear on these screens then you can select an alias name to show on the screens. Please ask the ground floor reception team if this is the case.
Our café on the ground floor is open Monday – Thursday 8:00-18:00 and Friday 8:00-15:00.
Please do not eat or drink before your appointment if you have been asked not to as this may result in us having to cancel your appointment. If you are not sure if you can eat or drink, please call the clinic and check, or ask on the day of your appointment.
Please feel free to bring a friend or relative with you to the outpatient appointment if you wish to. Please also feel that you can ask any questions about your diagnosis or your treatment plan during your appointment.
University College Hospital Macmillan Cancer Centre, Huntley Street, London. WC1E 6AG