Vision, values and objectives 

UCLH top ten objectives 2014/15


1. Improve patient safety

  • Reduce hospital acquired infections, pressure ulcers, falls and missed medications
  • Develop plans to move to 24 hour /7 day working where appropriate
  • Improve how we share learning across UCLH from safety incidents and patient feedback.

2. Deliver excellent clinical outcomes

  • Improve outcomes against Trust-wide and specialty-specific measures
  • Reduce avoidable emergency admissions
  • Achieve access standards and the right clinical staff across emergency pathways

3. Deliver high quality patient experience and customer service excellence

  • Develop standards for patient experience (as customers)
  • Develop the Making a Difference Together programme to improve patient experience
  • Make it easy for patients to give us timely feedback and act on it

4. Reduce waiting times

  • Reduce the time that patients wait for treatment after referral to our services
  • Meet the cancer waiting time targets
  • Reduce the time that patients wait to be seen when attending our outpatient clinics

5. Achieve sustainable financial health

  • Achieve key financial targets
  • Agree a financing strategy for future capital developments
  • Develop collaborative, robust relationships with commissioners and commercial partners

6. Develop a transformation strategy based on patient pathways

  • Work with commissioners and other partners to develop integrated services
  • Develop a transformation programme based on lean methodology
  • Create a programme to standardise patient pathways across UCLH

7. Develop research and development and education

  • Develop a new strategy to improve education.
  • Combine the leadership of all UCLH’s research activities
  • Implement the recruitment strategy for clinical academic appointments

8. Enable staff to maximise their potential

  • Continue to improve the experience of staff working at UCLH
  • Make sure that all staff benefit from appraisal and mandatory training
  • Design and implement an organisational development programme for UCLH

9. Progress service developments

  • Approve business cases phases 4 and 5
  • Implement cardiac/cancer strategy
  • Develop strategic cases for expansion of our neuroscience and maternity services

10. Other key strategic developments

  • Develop and implement a comprehensive ICT strategy
  • Deliver improved pathology services with our commercial partner
  • Develop a new strategy for procurement and logistics