Outpatient video clinics 

This will help you with your video outpatient clinics and how to prepare and access the video clinic appointment. It is a secure way for patients and clinicians to be able to see and hear each other remotely.

Getting started

You would only have an appointment if your clinic team have contacted you to set this up. If you change your mind about an existing video clinic appointment please contact the clinic team to change the appointment.

After arranging a video clinic appointment, you will receive an email with details of your appointment and the waiting room name.

Testing a video call in advance

If this is the first time you are attending a video clinic, you should attempt a test call at least a day in advance by selecting the ‘Click here for your video clinic appointment’ button above and then selecting ‘Test Call’. You should

    • Make sure you have a device (phone, tablet, laptop or PC) with Chrome or Safari web browser. Smartphones work well and can be carried around whilst you are waiting. 
    • Make sure your device has a camera and a microphone or has any external webcam/microphone connected.

View our guidance leaflet to ensure your computer or device is compatible

Right before your video clinic appointment

  1. Make sure you are sitting in a private well-lit area where you will not be disturbed and set up the device you need
  2. You are welcome to invite a family member, friend and/or carer to sit with you throughout the video consultation.
  3. Click ‘Start a video call’ Test your again device to ensure you are using the right browser, your microphone and camera are set up correctly and you have a strong internet connection.
  4. Enter your first name, last name, date of birth and phone number. This information will help us to identify you. Click ‘submit.
  5. In the dropdown, select the correct name of the clinical service or specialty which appears on your appointment email. Click ‘submit’.
  6. Once signed in, please wait for our clinician to greet you. Occasionally there might be a delay and your appointment might not run at the planned time. This might be because our clinician needs to spend a little longer with another patient. When this happens the clinician/admin staff will aim to send you a message via the application – this is not always possible. 
  7. At the end of your video clinic, the clinician may suggest a further appointment or other decisions about labs, diagnostics or medicines. Any alternative arrangements will be discussed with you in your video clinic.
  8. Following your appointment we will send a letter with the outcome of the clinic to you and to your GP.

Security

We’re currently using the video technology Attend Anywhere.

Video calls are secure. Patients have their own digital video room that only authorised clinicians can enter. The video platform will not take a recording of your clinic. Personal details entered at the start of video clinic will be deleted at the end of the call.

Safe and proper use of mobile phones and other communication devices during your video consultation

The use of mobile phones and other devices can be very helpful for patients and their relatives during video consultation: they can be used for audio recording difficult or complex information or to reach out to family and friends. The Trust allows patients to use the devices if they follow the appropriate safeguards stated below.

    1. Please inform your Healthcare Professional if you would like to take a recording of your consultation so they can make a note of this in your healthcare record.
    2. The recording:
      • should be for personal use only,
      • is illegal to share on social media or other publicly accessible formats (the misuse of a recording may result in criminal or civil proceedings),
      • is of a private and confidential nature. It is your responsibility to keep it safe and secure.

You are permitted to share your consultation recording with another healthcare professional provided you are open with everyone in the recording about your intent to do so.

Further support and information

If you are experiencing any issues, you can read our leaflet or view the Attend Anywhere website support pages and poster.

Video calls are free, except for any internet usage. A video call uses a similar amount of data to a Skype or FaceTime call (roughly 500 MB for 20 minutes). We recommend that patients connect to Wi-Fi to avoid using their mobile data allowance.

If you cannot join the video clinic at this time or you are unable to participate in a video clinic for other reasons, please contact your clinical team (details in your video clinic appointment email).