NHNN Outpatients Department

It is very important you attend your appointment. If you need to change or cancel your appointment, please let us know as soon as possible.

Telephone: 020 3447 9393
Email: nhnnappointments@uclh.nhs.uk

If you miss your appointment, you may need to go back to your GP for a new referral. One week before your appointment you may be reminded about it by phone or text. You will have an opportunity to cancel at this stage.

You should allow at least two hours for your appointment, or longer if you are also coming for tests.

Please use public transport if possible. Parking is limited and metred on Queen Square and the hospital is within the London Congestion Charge Zone. Usual Blue Badge restrictions apply in Queen Square and surrounding streets.

Hospital Transport is available for eligible patients only, arrange by calling 020 3456 7010. If you require an escort, you will need a letter from your Consultant, GP or CNS.

A taxi phone is available in the main entrance (free call). Please be aware that you are required to pay for your taxi.

• Your appointment letter, scans, x-rays or test results that you have asked to bring
• Any medicines you take including prescription, over the counter, herbal, inhalers, eye drops or creams
• A list of any allergies you have including medicines, foods, latex or sticky plasters
• Money to pay for your prescriptions or proof of exemption
• A list of questions to ask
• Your GP’s details
• Any specimen(s) you were asked to bring
• Any mobility aids, hearing aids and spectacles

Telephone interpreting is available at all times. If you require a face-to-face interpreter, please let us know at least three days in advance and five days for BSL by phoning the number on your appointment letter.

The Patient Advice and Liaison Service (PALS) is a patient-friendly, easy to access designed to provide a personal contact point to assist patients, relatives and carers. They can be contacted on 020 3448 3237 or pals@uclh.nhs.uk

Your appointment letter should tell you where to go, if you are unsure, please ask the receptionist in the main entrance. When you get to the clinic, report to the receptionist to book in.

Please ensure that we have your correct address and GP contact details.

You may like to bring a friend or family member with you; however, seating is limited, and we ask that only one person wait with you in the waiting area. There are no facilities for children at this hospital. Delays can occur but our staff will keep you updated and explain the reason for the delay. If you are concerned about the length of time you are waiting, or there is a reason why waiting is difficult please speak to the clinic nurse or receptionist.

Everyone is seen in order of their appointment time, not in order of their arrival. If you are more than 15 minutes late, we may not be able to see you.

Your doctor and clinical team will ensure you are involved in decisions about your care or treatment. They will explain your condition and your treatment choices including the benefits, alternatives and risks. Your care will be overseen by a consultant however you may be seen by a more junior member of their team.

UCLH is a teaching hospital, so we may ask your permission for student doctors or nurses to sit in during your consultation. You do not have to have to agree to this if you prefer not to.

You could also be asked to take part in a research project. We will always ask for your consent first and you will be told fully what is involved. Your care will not be affected if you choose not to take part in teaching or research.

UCLH is a teaching hospital, so we may ask your permission for student doctors or nurses to sit in during your consultation. You do not have to have to agree to this if you prefer not to.

You could also be asked to take part in a research project. We will always ask for your consent first and you will be told fully what is involved. Your care will not be affected if you choose not to take part in teaching or research.

You may need a follow up appointment. This will be made by the receptionist after your appointment, or we will write you. We will write to your GP to tell them about your consultation, and we will send you a copy of this GP letter.

Prescriptions given to you by your doctor or nurse must be collected from the hospital pharmacy. You cannot take them to your local chemist. There is a standard prescription charge per item. You can pay by cash or with a credit card. Card payments (after discussion with the pharmacy) can be made at the cashier’s office (ground floor Royal London Hospital for Integrated Medicine. Telephone: 020 3448 8870 / 3260), Monday to Friday between 9am and 5pm.

The pharmacy is open Monday to Friday between 9am and 5pm.

Many people are entitled to medications free or can get help with costs. To find out more, contact NHS Business Services Authority. Telephone: 0845 610 1171

If you receive benefits or tax credits you may be entitled to claim for your travel. Please bring proof of your benefits or tax credits entitlement with you to the hospital and after your appointment, the receptionist will give attendance slip which you can take to the cashiers to get a refund. We do not reimburse taxi fares.

Our restaurant located on the lower ground floor of Chandler wing, NHNN (7.30am to 8pm). Wellspring Café, on the ground floor of RLHIM is open from 7.30am to 4.30. Please do not eat or drink before your appointment if you have been asked not to or your appointment may be cancelled. If you are not sure, please ask the clinic nurse.

To ensure you get the best care possible we keep personal details about you. This information is kept strictly confidential, and we observe our legal and professional duties when we process this information.

If you would like to know how your information will be used and protected by UCLH, please see our page: ‘How we use your information’.

• To request copies of your medical records please contact us via this email address: UCLH.releaseofinformation@nhs.net

Please don’t bring valuables to the hospital or leave your belongings unattended whilst in the hospital. The hospital cannot be held responsible for items that are lost or stolen.

The use of mobile phones to record or film staff members or other patients is not permitted within the hospital.

If you wish to record your appointment, this must be discussed and agreed with the clinician in advance.