UCLH is committed to involving patients, carers and members of the public in planning, developing, delivering and monitoring the services it provides and commissions. We recognise that part of involving patients and the public is about giving people a say in how we do things at UCLH. Listening to our patients and the local community enables us to drive the improvements that matter to them; it is one of the ways in which we can deliver our objective of providing quality patient care.

Involving patients and the public in decision-making is crucial to ensuring that NHS services deliver what patients want and need. Improving the experience of patients, users and their carers is a top priority for UCLH. This section of the website contains information on how you can get involved.

Patient and public involvement

We are keen to involve patients and the public in a variety of different ways at the Trust. This might range from joining our Foundation Trust membership, volunteering for UCLH, taking part in a survey, or perhaps sitting on a patient panel. Other examples of how people have been involved at UCLH include:

  • Training – It’s important for staff to understand what it is like to be on the receiving end of care. Patients have told us their stories about their experience through video, which have then been included in staff training.
  • Focus groups – Women who had given birth at the Elizabeth Garrett Anderson Hospital were invited to discuss their experiences and identify areas for service improvement. These were then discussed with senior management who took action on the main themes that were identified.
  • Quality improvement – Nurses worked with older adults to explore their experience of dignity in care using the creative arts. Participants were invited to make use of collage, movement/dance and sculpting with clay. The nurses and patients were able to learn and reflect together. One of the participants commented, “… it’s a partnership, being given a voice, listened to, and people are prepared to learn”. There are always new and interesting opportunities to get involved.

To find out more about how you can get involved in developing and improving services at UCLH, please email the Patient and Public Involvement Lead.