NeuroDirect telephone and video clinics 

NeuroView video link clinic

This video clinic service allows patients with spasticity issues who are unable to visit us in person to link in with our specialist teams, reducing the need to travel into central London.

Patients go to their local health centre and link via secure videoconference to see a consultant neurologist, clinical nurse specialist, and a specialist physiotherapist. They will then discuss concerns and agree a care pathway alongside their local team in order to improve care as quickly as possible.

Future Innovation

MS is a long-term condition and we want our patients to be confident in managing their lives and their care as much as they possibly can. With this in mind we developed NeuroResponse, enabling patients to contact us via phone between hospital visits. This award winning service has now evolved into a new care model as part of the NHS Innovation programme which is being rolled out across London starting in Barnet.

NeuroResponse is a new service for people living with long term neurological conditions, to help improve management of the condition and improve quality of life. We know that symptoms associated with MS and possible relapse can be a common and worrying occurrence. We also understand that when services are busy, or you need advice out of hours, it can be difficult to find. Developed in partnership with people living with multiple sclerosis (MS), their families and health professionals, NeuroResponse seeks to complement your current specialist care, to ensure you can access the right care when you need it most. For more information on how NeuroResponse was developed, our aims and how it works (including a short animation) please visit

NeuroResponse originated at the National Hospital for Neurology & Neurosurgery (NHNN) at University College London Hospitals NHS Foundation Trust (UCLH). It has developed into a social enterprise committed to sharing innovative best practice across the NHS and investing in research and development to continue improving the delivery of care for long term neurological conditions.