EpicCare Link UCLH  

EpicCare Link UCLH is a secure digital portal to UCLH’s Epic electronic health record system. EpicCare Link allows GPs (and other healthcare partners) to access information about patients they have referred to UCLH.

With EpicCare Link UCLH, you can keep track of information pertaining to specific patients under your clinical care. UCLH also enable requesting of Neurophysiology procedures through EpicCare Link.

The system utilises DocMan Connect to transfer hospital correspondence into either the practice DocMan inbox or MESH (depending on practice set-up and preference)

EpicCare Link accounts are locked if not used for 90 days.

  1. Click this link to be directed to the EpicCare Link UCLH login portal. If your web-browser does not support this link, please use Google Chrome and copy/paste the link https://epiccare.uclh.nhs.uk/EpicCareLink_PRD/common/epic_login.asp.
  2. Choose ‘Request New Account’.
  3. Choose ‘Add a user to an existing site’.  Please note that all users must be linked to an approved site.  If system administrators find that your workplace does not exist within our system, you may be asked to complete the ‘Request a new site’ form, where you will need to provide further details about your place of work.
  4. You will see several options to choose from.  Select the account type that best matches your needs. Because UCLH are part of an Epic Connect model with Royal National Orthopaedic Hospital NHS Trust (RNOH), some options will be for RNOH. If you already have access to refer to RNOH and now need UCLH access, please choose the UCLH and RNOH Full Access option. Please note that ‘Clinical Staff’ and ‘Non-Clinician’ account type requests must come from a Site Administrator. To appoint a new site administrator, please request a new account and be sure to tick the box which indicates you will be the site administrator ahead of submission.
  5. Complete the request form and click ‘Submit Request’.

What happens next?  

After submitting your application, you will receive an auto-reply email (this will come from noreply@uclh.nhs.uk) asking you to validate the email address you have submitted. Once you have done this, you will receive a second email confirming that your account application has been received. The EpicCare Link UCLH Helpdesk team will then validate your account request, and if approved, provision your account.

Health and care organisations across north central London are working together to use digital technology to improve health and care across the five boroughs (Barnet, Camden, Enfield, Islington and Haringey).

Joined-up health and care records provide access to important current information at the point of care, for the whole care team.

Joined up health and care records have two elements:

This programme is a step towards creating a cross-London health and care record, as part of One London. 

For more information please go to the NCL ICS website

Need a new account?

For new account requests, please complete the relevant online form.

Need help with 2FA?

When you set up two-factor authentication (2FA) for your EpicCare Link account, you choose to receive your authentication code by email or an app. First check if you have received your code before contacting your local EpicCare Link Site Administrator for help.

If you do not have a local EpicCare Link Site Administrator, or they are unable to reset your 2FA, you should contact the UCLH EpicCare Link team by completing the 2FA reset request form.

Please note that resetting your 2FA via your local EpicCare Link Site Administrator will be the quickest method in resolving this issue.

Need a password reset? 

If you are having problems with your EpicCare Link UCLH password, or you have forgotten your password challenge questions, your local EpicCare Link Site Administrator can reset your password for you.

If you do not have a local EpicCare Link Site Administrator, or they are unable to reset your password, you should contact the UCLH EpicCare Link Helpdesk team by completing the password reset request form.

Please note that resetting your password via your challenge questions or your local EpicCare Link Site Administrator will be the quickest methods in resolving this issue.

Need other help with your EpicCare Link UCLH account?

You can contact the UCLH EpicCare Link Team by email on uclh.ehrs.outpatients@nhs.net.

Referring to UCLH

Click the link to find information related to referring to services at UCLH.

Epic login