Good results for UCLH in annual CQC inpatient survey

UCLH has continued to achieve excellent results in the National Inpatient Survey, with patients rating their overall care 8.7 out of 10. This is an improvement on our 2021 score and the highest score of any acute/combined trust in England.

This also puts us in the top 10 of all NHS trusts of any kind in England.

Table from the HSJ. 

Read more on this and see more comparisons on the HSJ website. 

UCLH chief executive David Probert said: “The results of this annual survey show the dedication and hard work of everyone at UCLH. As well as maintaining the high standard we set last year, we’ve also continued to improve in several areas. When considered against the background of another extremely challenging year, this is a remarkable achievement, and my thanks goes out to each and every one of you.”

A total of 462 people aged 16 or over who had spent at least one night in hospital during November 2022 completed the questionnaire, a 38.31 per cent response rate. Their answers were analysed by the Care Quality Commission (CQC) and the results were published on 12 September.

Questions focused on patients’ overall experience at UCLH, from waiting times to being able to sleep, and from keeping in contact with family to the discharge process. 

One of the areas that we wanted to improve on from last year’s results was giving clearer explanations about the reasons for patients being moved to another ward. We’re pleased to say that this year’s results were much better, with patients giving us 8.6 out of 10 (up from 6.4 last year).

We also saw improvements in how patients felt about the time they’d been on a waiting list before being admitted to one of our hospitals and the number of patients who said they were not prevented from sleeping at night by noise.

We improved or remained the same on almost every metric in the survey.

Patients who have at least one overnight stay in November will be invited to complete the 2023 inpatient survey early next year.