UCLH among top performing trusts in CQC adult inpatient survey

UCLH has achieved excellent results in the 2024 National Adult Inpatient Survey, with patients rating their overall care 8.4 out of 10. This gives UCLH the second highest score of London’s acute teaching hospitals.

We were also joint second highest of the Shelford Group – the ten largest teaching and research hospitals in England.

In the survey, nine out of 10 respondents said they felt they were treated with dignity and respect, and nine out of 10 said they were treated with kindness and compassion.

UCLH chief executive David Probert said: “The results of this annual survey once again show the dedication and hard work of everyone at UCLH and a real commitment to our values: Safety, Kindness, Teamwork and Improving.

“As well as celebrating our successes, we will be looking carefully at the results to ensure we learn all we can and continue to build on what we’re doing right and focus on areas where we can improve.” 

A total of 463 people aged 16 or over who had spent at least one night in hospital during November 2024 completed the questionnaire. Their answers were analysed by the Care Quality Commission (CQC) and the results were published on 9 September. 

Patients who have at least one overnight stay this November will be invited to complete the 2025 inpatient survey early next year.