	Things you should bring with you for your hospital stay
	hospital passport hospital passport - a printed copy of your hospital passport – a printed copy of your hospital passport
	prescription list – a list of the medicines you usually take
	clothes, including pyjamas or nightie dressing gown slippers comfortable clothes and underwear
	toiletries, including toothbrush and toothpaste hairbrush shaving kit deodorant flannel or sponge box of tissues earplugs and sanitary products
	money for telephone, tv and internet services
	mobile phone and iPad
	walking and or hearing aids, glasses, contact lenses or dentures
	you may want to bring things to keep you busy, such as books, magazines, iPad or puzzles
	Carers If someone helps you at home – like a key worker, social worker or another person
	make a note of their name and phone number
	if you have a hospital passport, try and put their details in it – this helps us get you home quickly when you are well enough
	We also want to make sure you have the right support at home
	and everything is ready for you when you leave hospital
	Visiting times
	Visiting time is usually between 10am and 8pm
	If you need to visit at a different time, please talk to the nurse in charge
	Please help keep things quiet during rest time
	Rest time is usually from 2pm to 4pm, but it can be different on each ward
	Ask the ward staff to check the times
	Visitors
	No more than 2 visitors at the same time
	Children under 12 must come with an adult
	Don't sit on the beds – this can spread germs
	Wash your hands with soap and water when you arrive, and before you leave
	You can wear a face mask if you want to help keep people safe
	Arriving on the ward
	A nurse will give you a wristband with your name on it – if anything is wrong on the wristband, tell the nurse
	The nurse will ask you what medicine you take
	if you have any allergies
	and other important questions to make sure you get the right care
	If you have allergies, you will also get a red wristband
	A Ward Sister or Charge Nurse look after the ward – if you are worried or have any questions, they are there to help you
	Please tell the staff
	Let the staff know if you have an allergy, such as to a medicine, food or latex
	are taking any medicines or have brought your own medicines in with you
	have outpatient appointments you will miss while you are in hospital
	need help with benefits
	will need support from social care when you leave hospital
	need a medical certificate (fit note)
	have money or something valuable you need to keep somewhere safe
	Staff and support
	All staff wear name badges – if you’re not sure who someone is, just ask
	When you get to the ward, someone will tell you who your nurse is
	A special doctor called a consultant is in charge of your care – they help make big decisions about your treatment and support
	You might not see them every day, but someone from their team will usually see you around 10am – times can change so ask the nurse when the doctors will visit
	If you need information in easy read or another language, please tell your doctor or nurse
	The staff you meet You will meet lots of different staff in hospital – if you're ever unsure what someone does, just ask
	Staff uniforms Therapy support worker
	Therapy technician
	Radiographer (the person who takes x-rays)
	Radiography support worker
	Physiotherapist (physio)
	Occupational therapist (OT)
	Speech and language therapist
	Operating department or theatre practicioner
	Matron, senior nurse or midwife
	Sister or charge nurse
	Deputy sister or deputy charge nurse
	Staff nurse or midwife
	Senior nursing assistant
	Healthcare assistant or midwifery support worker
	Food and drink
	You will get 3 meals and 7 drinks each day
	Mealtimes are usually breakfast – 8am to 9am
	lunch – 1pm to 2pm
	supper – 6pm to 7pm
	Times may be different on each ward – ask your nurse
	If you need a special diet, tell the staff
	Menu choices include Afro-Caribbean, Halal, Kosher and vegetarian
	you can ask for vegan, gluten free, pureed, low-fat or low-salt food
	Menus are available in different languages
	Ask your nurse if you can eat food brought in by nurses
	Your nurse can tell you if there are foods you should not eat
	If you need help eating, staff can help you
	Hot and cold snack boxes are available 24 hours a day for people who missed a meal
	Questions from your family and carers
	Family, friends and carers can call the ward to ask how you are
	Staff cannot give medical details on the phone, but your nurse can say how you are doing
	Letters and cards come to the ward Monday to Friday – someone will bring them to you
	If someone wants to send you a letter or card, ask them to write your name and the name of your ward on the envelope – this helps the post get to you
	If you want to send a letter, put it in the out tray at the ward reception desk
	Smoking and vaping
	You cannot smoke anywhere in the hospital
	You also cannot smoke within 100 metres of the hospital building
	You cannot use or charge e-cigarettes in the hospital – they are not safe
	If you want help to stop smoking, call the NHS Smoking Helpline on 080 01 69 01 69
	Wi-Fi and internet
	You can use our free guest Wi-Fi for internet access on your phone or tablet Look out for our network called guest@UCLH
	Prescription and health costs
	There is no charge for the medications you take while you stay in hospital
	UCLH pharmacy locations
	University College Hospital Rowlands Pharmacy Ground floor, podium
	Open Monday to Friday 9am to 7pm
	Open Saturday and Sunday 9am to 1pm
	University College Hospital at Westmoreland Street Ground Floor 16-18 Westmoreland Street
	Open Monday to Friday 9am to 5.30pm
	Saturday 10am to 1pm
	National Hospital for Neurology and Neurosurgery Ground Floor Queen Mary Wing
	Open Monday to Thursday 9am to 5.15pm
	Friday 9.15am to 5.15pm
	Saturday 10am to 1pm
	MacMillan Cancer Centre Rowlands Pharmacy Ground Floor Huntley Street
	Open Monday to Friday 9am to 8pm
	Mortimer Market Lower Ground Capper Street
	Open Monday and Tuesday 9am to 5pm
	Wednesday 1.30pm to 5pm
	Thursday 9am to 5pm
	Friday 9am to 3.30pm