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Publish date: 13 February 2023
UCLH Phlebotomy department is introducing Swiftqueue - an appointment system that enables patients, and GPs who refer patients, to book UCLH blood test appointments online.
Target go-live date: 27th June
Patients will be able to access the system from a link on the UCLH website, replacing the current booking link through MyCare. This will help improve patient experience through streamlining the service, supporting our existing Call Centre, and by reducing waiting times.
Swiftqueue is in place across other acute trusts in North Central London so some patients will already be used to the system. This means there will be a consistent way of booking phlebotomy appointments across NCL.
GP patient appointments can be booked for blood tests at Hunter Street, River Place, Kentish Town and Pine Street Health Centres.
Patients will still have other booking options if they do not have access to the internet.
When we go live please share the below information and link with patients.
“We are now using a system called Swiftqueue to book blood test appointments. Please click here to schedule your blood test appointment or visit the Help Centre if you need assistance.”
GPs and practice staff can register for Swiftqueue now www.swiftQueue.co.uk/gp/ and when we go live, you will be able to book phlebotomy appointment slots online for your patients.
Alternatively, patients can continue to phone/email the UCLH phlebotomy booking team directly.
t: 020 3447 9051 e: uclh.
Practice staff can email UCLH.
Some useful ‘how to’ videos are available at https://
Please note that the MyCare appointment booking will no longer be available once Swiftqueue is implemented. Patient information will be available on the UCLH website and the NCL GP website.
If you need to contact UCLH Pathology directly, please contact uclh.
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