COVID-19 (Coronavirus): Information for patients and visitors  

02/04/2020 00:00 
This page is being updated regularly to reflect the changing situation. Please check back regularly for the latest information. To know when this story was last updated, please look to the date above.
 

Please do not come to the hospital if you have either:

  • a high temperature of over 37.8 degrees – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Stay at home. Do not travel. Check the latest guidance at: www.nhs.uk/coronavirus

  • Visiting the hospital

    Only patients and staff are allowed in our hospitals until further notice

    To protect our patients and help prevent the spread of infection, we are not allowing visitors in our hospitals.

    Visitors will only be considered in exceptional circumstances where one visitor – an immediate family member or carer – will be permitted to visit. These are:, including:

    • for a patient receiving end of life care
    • one regular carer for a patient with additional needs, such as a patient with dementia
    • one parent/guardian for a child
    • one birth partner accompanying a woman in labour - for more information please visit our maternity pages
    • 1 accompanying person in our MFAU triage area ONLY if a woman is in suspected labour, otherwise no visitors
    • 1 accompanying person on Labour Ward and Birth Centre

    Please contact the ward or unit in advance to discuss appropriate arrangements.

    Any visitor with a high temperature or a new, continuous cough will not be admitted.

    Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.

    Your health, safety and wellbeing and that of our patients, communities and individuals and teams across the organisation remain our absolute priority.

    We would like to thank you for your co-operation and understanding at the difficult time.

  • Temporary changes to our children's and young people's emergency department

    Please note - as part of our work to respond to the COVID-19 outbreak, from 8am Monday 30 March 2020 our children and young people’s emergency department will be temporarily diverted to the Whittington Hospital, Emergency Department, Magdala Avenue, London, N19 5NF.

     From 8am Monday 30 March 2020, anyone aged under 18 needing care for an accident or an emergency, should go to the Whittington Hospital.

     The University College Hospital Emergency Department remains open for adults (people over 18 years old).

    If you urgently need medical help or advice but it is not a
    life-threatening situation or if you don’t know who to ring, check NHS 111 online.

  • Changes to appointments

    We may contact you to change your appointment to a telephone or video appointment or to inform you if we need to reschedule or postpone your planned visit. Visit this webpage for more information about outpatient video clinics and how you need to set this up.

    If you need to rearrange your appointment please phone the number listed on your appointment letter.

    Many drop in and walk in advice services will not be operating as usual. Please email the service you wish to access and check. They may be offering telephone advice or other means of advice.

  • Interpreter services

    While the coronavirus situation is ongoing, interpreter services will be available via telephone or video call only. There will only be exceptions where we cannot provide urgent care to a patient without an interpreter.

    You or your family member will be offered a telephone interpreter if you usually have a face-to-face interpreter for your outpatient appointment.

    Remote interpreters will be booked if you are having an appointment by telephone or video. Please speak to your healthcare team if you have any concerns.

  • UCLH facilities

    University College London Hospital is one of a group of hospitals chosen to care for COVID-19 patients. We have experienced doctors, nurses and other staff capable of dealing with this illness.

    While this is a new coronavirus, our doctors have extensive experience of treating infectious diseases – many of which are treated without the level of public interest this has received.

    We also have appropriate facilities designed to provide the best care for patients who have the virus while keeping everyone else being treated at University College Hospital safe.

  • Surgical plans

    We have now ceased carrying out routine elective surgery at UCLH. Plans are in place for emergency surgery, such as treatment of patients with urgent life theatening or limb conditions. Maternity services to continue.
  • Transport issues

    TFL Rail and other transport companies are running reduced services from next week. You can see information on what TFL services are affected here

    For other rail companies, please check their individual websites.

  • NHS 111 online support via text message for people with Covid-19 symptoms

    People self-isolating with suspected coronavirus symptoms will now get regular check-ins from a new NHS 111 online messaging service.

    Once individuals have been through the online assessment, daily texts will be sent to those who have registered their Covid-19 symptoms and left contact details.

    Depending on the duration of their isolation, the daily messages will check how people are and ensure that those who need help to get them through that period, receive it. The text messages are sent from NHS Covid-19. 111.nhs.uk takes you to the NHS 111 online assessment pages, should you want to signpost people to it and the new service. The new text messaging service has been commissioned by NHSX and built by NHS Digital and the NHS Business Services Authority.

  • GOV.UK WhatsApp Coronavirus Information Service

    A new GOV.UK WhatsApp coronavirus information service has now been launched. The purpose of this product is to combat the spread of misinformation propagated through WhatsApp on an official government channel. To use the service, simply add +44 7860 064422 to your contacts and send a WhatsApp message saying “Hi”.